IT Services & Support

If your IT systems go down, it can literally bring your operations to a standstill.

IT problems are a nightmare. Interruptions and downtime can frustrate your staff, cause issues for your customers and wreck productivity.

ECOM can help you minimise these risks. We can act as your friendly, expert partner to keep your IT systems running smoothly, resolve issues quickly and identify potential problems before they occur.

We will always work with you to create the tailored package of IT support that you need.

These are just some of the ways we can help you:

If you have a problem, just let us know. We don’t use outsourced call-centres because we know a knowledgeable, in-house support team gives you better, quicker and more effective support.

We can monitor your systems around the clock, constantly checking for problems like power outages, network failures, security breaches and more. If we detect a fault, we’ll usually fix it before you’re even aware of it.

If you’d like one of our IT engineers to give you and your teams in-person support, we offer regular on-site visits. From installing updates and upgrading hardware, through to helping staff learn how to use new software, you can use this friendly service in the way that works best for you.

We can solve most IT issues remotely. Just let us know the problem and we’ll log in to your system to diagnose and solve issues quickly.

We’ll make sure your data is backed up safely and securely, meaning your business-critical information is always safe.

If your business is struck by a disaster such as a fire or theft, you need to be sure your data is safe and you can get your IT systems running again almost immediately. We can help you plan for this, implement a robust recovery strategy and even loan you hardware to get you back to work with minimal interruption.

ECOM prides itself on offering IT services and support that truly match your needs and your budget. Contact us today to find out more.

Get in touch >

“I have been working with ECOM over the last 10 years and can highly recommend them to anyone running their business. They remove any unwanted stress and are always on hand to help when we need them.”

Mark S - Financial services

“We have worked with ECOM for over 15 years. They provide us with an outstanding service at all levels, from a responsive customer service, IT strategy planning and supplying high-quality competitive products.”

Jake D - Lighting

“ECOM made the migration from our internal network to our private cloud service so easy. They migrated all of our data and applications without any complications, they are very easy to work with and understood our needs from the start.”

Clare C – Accountants

“ECOM understand our needs and assist with all aspects of our network security. We appreciate their attention to detail and creative approach in securing our network. These guys are my lifesavers and super awesome at all things I.T.”

Anita H – Retail

“They are always available when you need them the most and always introduce us to the latest technology. For us, communication and reliability are key to a successful business. ECOM has ensured this is so.”

David – Lighting

Have any questions?
Want to learn more about our services?

Or need talk to our in-house customer service team? No problem – simply get in touch. We're looking forward to hearing from you.

ECOM IT Solutions
2-3 Hovefields Lodge,
Burnt Mills Enterprise Park,
Basildon, Essex,
SS13 1EB.

01268 209060