Our projects |  Accident & Repair Specialist

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Our client is a thriving accident and repair specialist, based at sites in both Essex and London.

 

“ECOM understand our needs and assist with all aspects of our network security. We appreciate their attention to detail and creative approach in securing our network. These guys are my lifesavers and super awesome at all things I.T.”

About our client

Established for over 20 years, this Retail Motor Industry Federation (RMI) member is a no-fault accident specialist that also offers a claims management service. It has built a strong reputation in the accident and repair sector thanks to the high quality of its workmanship, which includes bumper and paintwork repair, stone chip remediation and much more.

The challenge

As a company that works daily with insurance companies and claims, our client’s IT systems needed to meet insurance industry cybersecurity standards. This meant that all claim and customer information had to be correctly encrypted and all hardware and software had to meet specific security requirements.

The solution

ECOM conducted a full system audit of the client’s IT systems. As a priority, we introduced encryption services that complied with insurance industry standards. At the same time, we ensured that all software and the network was up to date. We also moved individual users to the cloud-based Office 365. This work was conducted at sites in both London and Essex and, once complete, we conducted thorough penetration testing to check for vulnerabilities.

Next Steps

Thanks to the dramatic improvement in the client’s cybersecurity, it now more than complies with insurance industry standards for handling customer data. As a result, the company gained a competitive advantage over accident and repair businesses that don’t have the required systems in place.

Once the client’s systems and software were fully checked and operational, we helped the client work towards Cyber Essentials – government-backed certification that is designed not only to promote ongoing cybersecurity, but can also reduce cyber risk by up to 98.5%

Services provided:

Cyber Security

Microsoft Technology

IT Services & Support

Bespoke IT Services
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“I have been working with ECOM over the last 10 years and can highly recommend them to anyone running their business. They remove any unwanted stress and are always on hand to help when we need them.”

Mark S - Financial services

“We have worked with ECOM for over 15 years. They provide us with an outstanding service at all levels, from a responsive customer service, IT strategy planning and supplying high-quality competitive products.”

Jake D - Lighting

“ECOM made the migration from our internal network to our private cloud service so easy. They migrated all of our data and applications without any complications, they are very easy to work with and understood our needs from the start.”

Clare C – Accountants

“ECOM understand our needs and assist with all aspects of our network security. We appreciate their attention to detail and creative approach in securing our network. These guys are my lifesavers and super awesome at all things I.T.”

Anita H – Retail

“They are always available when you need them the most and always introduce us to the latest technology. For us, communication and reliability are key to a successful business. ECOM has ensured this is so.”

David – Lighting

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ECOM IT Solutions
2-3 Hovefields Lodge,
Burnt Mills Enterprise Park,
Basildon, Essex,
SS13 1EB.

01268 209060