Our projects Insurance Broker

This client is a major commercial insurance and reinsurance broker based in the heart of London.


“Ecom have worked with us for the last 10 years. During this time we have transformed several times and Ecom have always stood up to plate to ensure the process is executed efficiently. We find them extremely helpful and responsive, keen to move us forward even when the strategy proposed could have a direct, negative, impact on their business with us. A great example is our recent move to Office 365 which will result in less server hosting. It is very rare that you find a services company that you feel actually genuinely care. Ecom is one those finds.”

About our client

Due to a series of mergers over the years, the company has become part of a global group with offices across the world, including in Hong Kong, Singapore, Bermuda and Miami. Its insurance specialisms cover everything from the aerospace and aviation industries through to jewellery and fine art.

The challenge

We first began working with one of this client’s predecessor companies in 2006. At the time, its email systems were struggling to cope with the demands of a fast-growing business. Over the years, the company has turned to us for a wide range of solutions, including the creation of a total hosted environment. As the firm has emerged as a major global player in the insurance industry, it has continued to turn to ECOM for a wide range of IT support and services.

The solution

Our initial work for this client saw us move its then-outdated email systems to a more modern solution. However, when the firm subsequently moved to a larger building, it needed a major upgrade to its IT infrastructure. After working with the client to determine its needs, we recommended and installed a total hosted environment. This included securely hosted data storage, email, an application server and a Virtual Private Network (VPN).


Next steps

As this client’s business has grown, so has our relationship with it. An fast-growing business needs IT solutions that are as future-proof as possible – and ECOM has worked closely with the firm to ensure its IT systems and software meet the rigorous demands placed on them.

“I have been working with ECOM over the last 10 years and can highly recommend them to anyone running their business. They remove any unwanted stress and are always on hand to help when we need them.”

Mark S - Financial services

“We have worked with ECOM for over 15 years. They provide us with an outstanding service at all levels, from a responsive customer service, IT strategy planning and supplying high-quality competitive products.”

Jake D - Lighting

“ECOM made the migration from our internal network to our private cloud service so easy. They migrated all of our data and applications without any complications, they are very easy to work with and understood our needs from the start.”

Clare C – Accountants

“ECOM understand our needs and assist with all aspects of our network security. We appreciate their attention to detail and creative approach in securing our network. These guys are my lifesavers and super awesome at all things I.T.”

Anita H – Retail

“They are always available when you need them the most and always introduce us to the latest technology. For us, communication and reliability are key to a successful business. ECOM has ensured this is so.”

David – Lighting

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ECOM IT Solutions
2-3 Hovefields Lodge,
Burnt Mills Enterprise Park,
Basildon, Essex,
SS13 1EB.

01268 209060